1. About This Privacy Policy

This policy explains:

• What types of personal information we collect.
• How and why we collect and use your personal information.
• How we store and protect your information.
• When and to whom we may disclose your information.
• Your rights regarding your personal information, including how to access, correct, or lodge a complaint.

Definitions:

• "Personal Information": Information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not. This can include your name, address, email, phone number, and financial details.
• "Sensitive Information": A subset of Personal Information that is generally afforded a higher level of protection under the Privacy Act. This includes information about your racial or ethnic origin, political opinions, religious beliefs, health information, or criminal record.

2. Collection of Personal Information

We only collect Personal Information that is reasonably necessary for our business functions and activities.

2.1 Types of Information We Collect:

We may collect the following types of personal information:

• Contact Details: Your name, address, email address, phone number, and other communication preferences.
• Property and Financial Information: Details related to your home ownership, property preferences, financial information relevant to your building journey (e.g., for transactions or construction loans), and bank account details for payment processing.
• Communication History: Records of your interactions with us, including inquiries, customer service requests, and feedback.
• Website Usage Data: Information about your Browse patterns, IP address, device information, and interactions with our website, collected through technologies like cookies and analytics tools.
• Security Data: CCTV footage at our display homes or construction sites for security purposes.
• Employment-Related Information: If you apply for a position with us, we may collect your employment history, qualifications, government-issued identification, and relevant background details.

2.2 How We Collect Information:

We collect personal information through various methods, including:

• Directly from You: When you interact with us in person, over the phone, via email, through web forms on our website, or in our display homes.
• From Your Use of Our Website: Through cookies and other tracking technologies that collect data on your Browse activity.
• CCTV Surveillance: Through cameras at our physical locations for safety and security.
• From Third Parties: In some circumstances, we may receive information from third-party service providers who assist in our business operations (e.g., lead generation, marketing partners). If we receive unsolicited personal information, we will assess if we could have collected it by lawful means. If not, we will securely destroy or de-identify it, unless required by law to retain it.

3. Purpose of Collecting and Using Personal Information

We collect and use your personal information for the following primary purposes:

• To Provide Services: To respond to your inquiries, provide customer service, process transactions, manage your home construction project (including through systems like BuildTrack™), and deliver the products and services you request.
• To Communicate with You: To send you updates on your building journey, provide information about our products and services, and communicate about offers, promotions, or events (with your consent where required).
• Marketing and Promotions: To send you direct marketing communications about our homes, promotions, or events that we believe may be of interest to you. This is done with your consent, or where you would reasonably expect to receive such communications. You can opt-out of marketing communications at any time (see Section 7).
• Website and Service Improvement: To understand your needs and preferences, tailor our home designs, analyze website usage, and improve our services and website experience.
• Security: To ensure the security of our sites, staff, and visitors through surveillance and other measures.
• Internal Operations: For internal record keeping, business administration, and conducting customer satisfaction surveys.
• Compliance: To comply with our legal and regulatory obligations as an Australian company.

4. Disclosure of Personal Information

We may disclose your personal information in certain circumstances, which include:

• Related Entities and Service Providers: To our related companies, subcontractors, and trusted third-party service providers who assist us in delivering our services, such as home construction, financing, insurance, marketing, and IT support. These parties are contractually obligated to protect your information and only use it for the purposes for which it was provided.
• Financial Institutions: With your consent, to financial institutions when facilitating your construction loan or other related financial services.
• Feedback Surveys: To third parties conducting customer feedback surveys on our behalf.
• Legal and Regulatory Authorities: When required or authorized by law, such as to law enforcement, regulatory bodies, or in response to a court order.
• International Disclosure: Some of our service providers or operational partners may be located overseas (e.g., in Thailand and China for operational purposes as per one reference policy). We take reasonable steps to ensure that overseas recipients handle your personal information in a manner consistent with the Australian Privacy Principles, but we cannot guarantee that they will always comply with Australian privacy standards.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of such a transfer.
• With Your Consent: To any other third parties where you have provided your explicit consent to the disclosure.

We never sell your personal information to third parties for their independent marketing purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your Browse experience, analyze website traffic, remember your preferences, and tailor content and advertising to your interests.

• What are Cookies? Cookies are small text files placed on your device that store information about your interactions with our website.
• Your Choices: Most web browsers are set to accept cookies by default. You can choose to accept all cookies, configure your preferences, or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality and your experience of our website.

6. Data Security and Retention

We are committed to protecting your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. We implement robust security measures, including:

• Secure storage systems, including electronic and cloud-based systems, with strict access controls.
• Regular security assessments and updates to our systems.
• Staff training on privacy protection and data handling procedures.
• Secure disposal of personal information when it is no longer needed for the purpose for which it was collected or legally required to be retained.

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations (e.g., client files are kept for a minimum of 7 years), and resolve disputes.

7. Marketing and Communication

We may use your personal information for direct marketing if:

• You have provided your express consent.
• You would reasonably expect to receive such communications based on your relationship with us.
• It is impractical to obtain prior consent, but the communication is relevant to your interests (e.g., information about new display homes).

You have the right to opt-out of marketing communications at any time. To unsubscribe, you can:

• Click the "unsubscribe" link in any marketing email you receive from us.
• Contact us directly using the details in Section 10.
• Adjust your browser settings to disable cookies used for targeted advertising.

8. Consequences of Not Providing Personal Information

If you choose not to provide us with the personal information we request, we may be unable to:

• Offer you certain products or services.
• Process your transactions or provide effective customer support.
• Grant you access to certain areas of our websites or physical sites.
• Effectively respond to your inquiries.

9. Accessing, Correcting, and Complaining About Your Personal Information

You have the right to:

• Access: Request access to the personal information we hold about you. We will respond to your request within a reasonable timeframe (typically 30 days). We will not charge a fee for the request itself, but an administrative fee may apply for providing a copy of your information.
• Correction: Request that we correct or update any personal information we hold about you that is inaccurate, incomplete, or out-of-date. Please notify us as soon as practicable if you find that your information is not up to date.
• Complaints: Lodge a complaint if you believe we have breached the Australian Privacy Principles or other applicable privacy laws. We take all complaints seriously and will investigate them promptly.

If we refuse an access or correction request, we will provide you with written reasons for our decision and information on how to lodge a complaint. To protect your personal information, we may require identification from you before releasing or modifying requested information.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our information practices, legal requirements, or business operations. Any significant changes will be communicated through our website or direct notification where appropriate. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

For any privacy-related inquiries, requests regarding your personal information, or to lodge a complaint, please contact our Privacy Officer:

CCG Homes Australia
Unit 15/28 Longford Rd, Epping VIC 3076, Australia
Email: info@ccghomes.com.au
Phone: +61 431432633